Welcome to JewelryByAlexis.com

Shipping & Returns

We offer FREE USPS OVERNIGHT SHIPPING on all orders over $150.00. If you are ordering a custom piece, we will notify you via email with the estimated shipping date. All diamond jewelry will be delivered to you in an exqusite Cherrywood presentation box packed inside an outer gift box.

International Shipments

Customs, duty and other import related charges if collected in your country would be the responsibility of the buyer. Please note we do not "forge" international paperwork. An invoice stating the actual value will be included in each shipment. Please do not ask us to deviate from this policy.

We Have a Liberal Return Policy

Most items are returnable. We want you to be happy with your purchase. To that end, we offer a 30 day money back guarantee. If for some reason you are not satisfied, you may return it for a full refund of your purchase price, provided you follow the simple instructions below. If you are not completely satisfied with any of our products, simply return it within 30 days for a full refund. Custom orders or engraved pieces are not returnable.

Request a Return Authorization Number

Email us within 3 days of receipt of your order and request a return authorization number. We will issue you one promptly. This is simply to make sure that we know your item is coming back and that it doesn't get lost in the shuffle.

Repackage and Return Item Within 30 Days

Carefully repackage the item the same way it was received. Write the return authorization number on the outside of the package. For your protection, please be sure to insure the package on its return trip, we cannot be responsible for loss or damage in transit. The item must be received by us within 30 days of receiving your return authorization.

Items Must Be in Saleable Condition

The item must be returned in saleable condition. Sorry, we cannot accept returns of items damaged after your receipt.

Items Must Be Returned in Full

Partial returns of matching sets will not be accepted.

Refund Will Be Issued Promptly

If payment was made by PayPal, your account will be credited the refunded amount. If you have paid by check or money order, you will receive a cashier’s check for the refunded amount.