Jewelry By Alexis is committed to providing you, our valued clients, with the best service possible. Our main goal is to satisfy you and make your online buying experience as pleasant as possible. We understand that purchasing merchandise over the Internet is confusing and sometimes scary, especially when large amounts of money are involved. We also understand that buying an engagement ring or any fine jewelry is an emotional purchase which will have sentimental feelings attached to them for years to come. With this in mind, we have set forth the following guarantees:
• All of the diamonds we sale are guaranteed to be authentic.
All our products are covered by a limited lifetime guarantee against any manufacturers defect. We strive on perfection to create beautiful works of art and therefore guarantee their workmanship. As with any delicate artistic creations, care must be taken to insure years of enjoyment., We suggest that you have your pieces professionally cleaned and all the prongs rechecked at least once a year to ensure their integrity from daily wear. However, because of daily wear, stones may become loose over time and become dislodged. In the unlikely event that this happens, the lifetime warranty will cover the labor and material repair of the merchandise by Jewelry By Alexis. If a stone does fall out and you have the stone, we will repair the item free of charge, but you are responsible for the shipping fees to us. If a stone falls out and you completely lose it, you are not responsible for the cost of the new stone. The stone will be replaced free of charge. You only pay the shipping cost. The labor services are free and covered by our lifetime warranty. All warranties are voided if the item has been worked on (eg. sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other than Jewelry By Alexis.